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Delivery Information

Pre-Orders & Back-Orders

In order to ensure prompt delivery of upcoming titles we encourage customers to pre-order items before their release date. If you elect to pre-order any of these items, payment will be collected at order submission. Orders containing a mix of in-stock and pre-order items may not ship until all items are available for departure, particularly if the order includes free freight.

Pre-orders may be canceled by customer request prior to shipment. Orders that drop below the minimum for free freight due to pre-order cancellations will not ship until freight is paid or enough in-stock items are added to restore the free freight threshold.

No refunds or cancellations will be granted once a pre-ordered item has shipped

We will actively attempt to fill all back-ordered items for you as quickly as possible.

If an item is out of stock on your order, you may choose to cancel it by notifying us prior to the item shipping. Orders that drop below the minimum for free freight due to back-order cancellations will not ship until freight is paid or enough in-stock items are added to restore the free freight threshold.

No refunds or cancellations will be granted once a back-ordered item has shipped

Shipping & Handling

We ship our products around the world, using a variety of shipping options and delivery methods. You will have the option to select your preferred carrier during the checkout process.
We offer free shipping on all orders totaling over $100 with delivery within the United States. Orders containing pre-order items will only ship with free shipping once all ordered items are available for departure.
Shipping estimates are calculated in real time from our available carriers and are based on total order weight and destination. Occasionally, we may be able to save you money by using flat-rate boxes. In such cases, we will issue a refund to reflect the lower shipping costs.
The total time it will take to receive an item is determined by a number of factors including item availability, release date, destination and selected shipping method. We strive to ship in-stock items within 1 business day and pre-order items as soon as they become available. Please be aware that orders containing out-of-stock items may delay the departure of in-stock items.

For example, if the item you want to order is in stock and you choose Priority Mail delivery to a continental US address, you can expect to receive the item 2-4 business days after the day you ordered it.

Package tracking information will be emailed by your chosen carrier usually within 24 hours of your order ship date. Customers who opt to create an account during checkout may also access this tracking information in their order history.